Terms & Conditions


Contract Concepts means Corporate Components (Australia) Pty Ltd. The Customer means any person, firm, or corporation that requests the supply of goods from Contract Concepts or that is the addressee of this documentation or quotation, including its employees, agents, successors, administrators, and assigns. Goods means all goods (including services) supplied to the Customer by Contract Concepts.

All goods sold by Contract Concepts are sold and supplied under these Terms and Conditions of Sale as amended from time to time by Contract Concepts at its discretion. The Customer shall be deemed to have accepted these Terms and Conditions of Sale and agree that they apply to the exclusion of all others by submitting an order or supply application to Contract Concepts, or accepting a quotation or delivery from Contract Concepts.

Quotations and Orders

Unless otherwise stated, a quotation by Contract Concepts is valid for 30 days. Contract Concepts reserves the right to vary or cancel a quotation at any time. Contract Concepts reserves the right to accept, reject, or amend all orders it receives. The Customer shall not cancel or vary its order without prior written agreement from Contract Concepts. All costs relating to an order dispute shall be borne by the Customer where a written order confirmation has not been received prior to despatch.

Goods and Services Tax

GST will be charged, where applicable, at the ruling rate as set down by the Australian Taxation Office.

Prices and Charges

Prices are subject to change without notice. Contract Concepts reserves the right to apply a service charge to all orders, and apply a surcharge to broken pack quantities, the amounts to be determined by Contract Concepts from time to time. Contract Concepts reserves the right to correct any invoicing errors or omissions at any time.


All goods shall be paid for before delivery or collection unless a credit account has been approved. Credit terms are payment in full within 30 days from the end of the month of supply, but Contract Concepts reserves the right to vary payment terms or withdraw approval of a credit account at any time. Where the Customer fails to pay Contract Concepts when monies are due and payable, Contract Concepts will act to recover the outstanding debt and may refuse to deliver further goods until payment is made to the satisfaction of Contract Concepts. The Customer shall pay to Contract Concepts all costs and charges incurred by third parties in attempting to recover the Customer’s debt. Where a cheque is dishonoured, the Customer shall pay to Contract Concepts the cost of all bank charges and service fees.


Every endeavour will be made to complete delivery within the period stated, but no liability can be accepted in regard thereto. Contract Concepts shall not be held liable for direct or consequential loss or damages arising out of failure or delay in delivery by Contract Concepts due to any cause whatsoever. The Customer shall not be relieved of its obligation to accept and pay for the goods by reason of delay in delivery. Contract Concepts reserves the right to deliver by instalments, and the failure to deliver any instalment shall not entitle the Customer to repudiate the contract. Unless otherwise agreed, Contract Concepts will deliver on ex warehouse terms, with the Customer to pay for all freight and other charges associated with the delivery. The Customer or its representative shall be present at the agreed place and time of delivery. If not present, Contract Concepts may unload the goods at that place and in which case it will not be responsible for any claims, costs or losses arising.

Return of Goods and Claims for Credit

The Customer shall inspect the goods immediately upon delivery, and give Contract Concepts written notice within five (5) working days from the delivery of any alleged discrepancy in quantity, description, faults or defects.

When goods are sought to be returned to Contract Concepts for any reason, prior authorisation from and arrangements with Contract Concepts must have been made before the return will be accepted, and Contract Concepts shall have no responsibility or liability for goods returned where it has not given its authorisation. Goods returned without prior authorisation may at Contract Concepts’s absolute discretion be returned to the Customer or retained by Contract Concepts, at the Customer’s cost, without prejudice to any rights or remedies Contract Concepts may have.

If credit is claimed for the return of goods, the Customer must advise Contract Concepts of the date and invoice number of the original delivery, and notify Contract Concepts of the claim within 14 days of the date of invoice, attaching a photocopy of the original invoice.

Contract Concepts reserves the right to reject claims for the return of goods supplied as part of a special sales promotion, obsolete or redundant goods, damaged or deteriorated goods, or goods sold on a “no return” basis. The Customer acknowledges that goods ordered on the Customer’s instruction, goods damaged or lost in transit, goods altered by the Customer or damaged after delivery to the Customer, and goods purchased on a “no return” basis, are not acceptable for return or credit.

Agreed returns are subject to a ten percent (10%) re-stocking fee and Contract Concepts reserves the right to amend the amount of this fee at any time. The Customer shall at its cost and risk return the goods in a saleable and merchantable condition free of any defects and packed in the same manner as they were received to the place specified by Contract Concepts. If goods are not returned within 14 days of the authorisation and agreed arrangements, the Customer shall not be entitled to any credit.

Any liability of Contract Concepts to the Customer in respect to the goods shall not in any case exceed the purchase price of the goods, and shall be limited to the replacement of the goods, supplying equivalent goods, repairing the goods, or making payment for the cost of such replacement, equivalent goods, or repair, as Contract Concepts so elects.


No warranties against faults and defects in manufacture are given by Contract Concepts, but where the manufacturer of the goods provides any warranty in respect of the goods, Contract Concepts shall use its best endeavours whenever possible to pass on to the Customer the benefits of such warranty. If such benefits include any assessment, repair or replacement of the goods, then the Customer shall be responsible at its cost and risk to deliver the defective goods to the place specified by Contract Concepts for such assessment, repair, or replacement.

Warranties are voided if written notice of claim is not received by Contract Concepts as soon as reasonably possible after a defect is discovered, if goods are improperly used or installed or fitting instructions not followed, if goods are modified, incorrectly stored, maintained or used, or repairs to the goods attempted by persons not authorised by Contract Concepts. Contract Concepts shall not be responsible for normal wear and tear, such as surface scuffs and scratches.

Subject to the Trade Practices Act 1974 (as amended), all warranties, terms, conditions, statements or undertakings whether express, implied, statutory or otherwise which relate to goods supplied by Contract Concepts or to these Conditions are excluded; and Contract Concepts, its officers, employees and agents, shall not under any circumstances be liable for any loss or damage whatsoever or however arising in contract, tort, or otherwise for any loss of profits or business opportunity or reputation, economic loss, consequential loss, injury, damages, labour or freight costs, travelling costs, costs of removal or installation, or expenses.

Rights in Relation to Goods

In relation to all goods supplied, the risk in the goods shall pass to the Customer on delivery, but property in the goods shall not pass to the Customer until full payment is made to Contract Concepts of all monies owing for those goods and for all goods previously or subsequently supplied.

Until property in the goods has passed to the Customer, the Customer shall hold those goods as bailee for Contract Concepts in their packaging as delivered and identify them as property of Contract Concepts, and the Customer shall be responsible for any loss, damage or conversion to the goods.

Where the Customer transforms the goods into other products or affixes them to other objects, Contract Concepts shall be given ownership as security of the new goods produced, until all monies owing from the Customer to Contract Concepts has been paid.

Where the Customer resells the goods, it does so as agent for Contract Concepts, and it must account to Contract Concepts for that part of the proceeds of the sale representing the invoice price of the goods, which shall be held separately in trust for Contract Concepts as the beneficial owner until payment of all monies outstanding has been made.

Until all accounts owed by the Customer to Contract Concepts are fully paid, Contract Concepts reserves the right, and the Customer authorises Contract Concepts, to enter the Customer’s premises or any place that the goods are held without liability for trespass or any resulting damage, and retake possession of the goods, and to keep or resell those goods.

Applicable Law

The provisions of these Terms and Conditions and any contract between Contract Concepts and the Customer shall be governed by the laws of the State of Victoria.